PRIVACY POLICY
Effective August 1, 2026
Operational draft: This privacy policy should be reviewed by a Massachusetts attorney before you rely on it as final legal advice.
1. SCOPE
This policy explains how Pioneer Valley Lead Systems (PVLS, we, us, or our) collects, uses, and shares information through this website and related marketing, scheduling, CRM, and communication services.
2. INFORMATION WE COLLECT
We may collect contact and service-request information you submit, including your name, email address, telephone number, company, message, and appointment details. We may also collect device, browser, IP address, referring-page, cookie, and analytics information when those tools are enabled, plus records of communications with us.
3. HOW WE USE INFORMATION
We use information to respond to inquiries, schedule consultations, provide requested services, operate and improve the website, maintain security, analyze performance, comply with law, and communicate about services that may interest you where permitted.
4. HOW WE DISCLOSE INFORMATION
We may disclose information to service providers that support hosting, CRM, analytics, email, telecommunications, scheduling, payments, and business operations; to an identified HVAC or other local-service company when you ask us to connect you; and when required by law or necessary to protect rights and safety. We do not sell personal information for money.
5. EMAIL AND TEXT MESSAGES
If you provide your contact information and consent to communications, we may contact you by email, telephone, or text about your request and related services. Message frequency varies and message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. Consent is not a condition of purchase. You may unsubscribe from marketing email at any time.
6. RETENTION AND SECURITY
We retain information as reasonably necessary for the purposes described above, contractual and legal obligations, dispute resolution, and security. We use reasonable safeguards, but no online system is completely secure.
7. YOUR CHOICES
You may request access to, correction of, or deletion of information you provided, subject to legal and operational exceptions, by emailing us. You may also adjust browser cookie settings and opt out of marketing communications.
8. CHILDREN
This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. THIRD-PARTY LINKS AND SERVICES
This site may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies.
10. CHANGES TO THIS POLICY
We may update this policy from time to time. The effective date above shows when this version took effect.
11. CONTACT
Pioneer Valley Lead Systems
Holyoke, Massachusetts
This page is a practical operational draft. Attorney review is recommended before final reliance.